Speakers – Dave Cleary
Dave Cleary
Dave Cleary is the Director of Studies at International House Brno where he also oversees the Associate Schools program and manages the Teacher Training Centre. He has been teaching English in Brno for almost two decades; and Dave has also been training teachers for over 15 years, presenting workshops and plenaries at conferences all over Europe. Most recently he started the successful Trainers’ Weekend here in Brno where he trains Academic Managers and Trainers. He is DELTA qualified and has a Masters in International Business Management. Dave’s main points of interest on this area are connected to Human Resources – managing people and teams.
Workshop: Managing Difficult Conversations
We all have to have difficult conversations sometimes. It might be speaking to a disruptive student, giving a trainee feedback on an observed lesson, changing a teacher’s timetable following a complaint, or any number of other situations. Managing these difficult conversations well is not easy but when done effectively it helps students, teachers and employees understand how to improve their performance, which leads to better work and, the ultimate goal, more student progress.In this session we will explore how a widely-accepted model from psychology can brought into ELT and used effectively across a range of situations. The model helps us understand how people are feeling, why they are reacting in a particular way, and therefore how we can manage the conversation to better support them. We will start by looking at one situation and seeing how the model fits, and finish by trying out some of those difficult conversations in a role-play.